"They delivered exactly what I wanted, very professional and human approach. Their suggestions for all my sometimes overly complicated website requirements were commendable. Great value for money, and outstanding work ethic."
Vijay Govardhan | Director
Rakshana Finances
Introduction
Rakshana Finances is a specialised accounting and wealth management firm that has built its reputation serving charity and religious organisations. With a focused client base of low-volume but high-value accounts, the firm has developed deep expertise in managing the unique financial requirements and regulatory compliance needs of these sectors.
Their established relationships and sector-specific knowledge have enabled them to operate successfully with semi-automated systems that provided the personal touch their clients valued.
However, as the firm prepared for strategic expansion into the public sector, they recognised the need for sophisticated automation capabilities that could handle increased volume whilst maintaining the quality service standards that defined their reputation.
The Problem
The manual processes for investment data tracking and report generation were consuming disproportionate amounts of staff time, limiting their capacity to focus on high-value client relationship activities.
Data management had become increasingly complex, with information scattered across multiple sources, creating significant risks of inconsistency and human error.
Recognising this fragmented approach, they proactively sought to streamline operations and enhance their ability to provide clients with timely, comprehensive investment reports and advice on upcoming maturity dates and reinvestment opportunities.
The Strategy
Our development strategy prioritised comprehensive automation workflows that could archive overdue items systematically whilst sending automated email notifications for upcoming maturity dates, ensuring that both clients and staff received timely alerts about critical financial deadlines.
Our implementation strategy included extensive testing with existing client data to ensure seamless migration and validation of all calculations and processes.
The Solution
We designed and implemented a comprehensive investment management automation system that centralised all client data and investment tracking into a single, intelligent platform.
The solution focused on creating seamless data integration capabilities that could automatically sort and update database entries with new information whilst fetching data from multiple sources, including existing Excel files and manual entry systems, ensuring continuity during the transition period.
We provided comprehensive staff training and established protocols for system monitoring and maintenance, ensuring that the firm could operate the new platform independently whilst having access to ongoing technical support during the expansion phase.
The Impact
The automated investment management system transformed Rakshana Finances' operational capacity and positioned them successfully for public sector expansion. The implementation freed senior staff to focus on strategic client advisory services and business development activities.
The system's ability to provide instant access to complete client financial profiles enabled staff to respond to enquiries immediately, enhancing client satisfaction and reinforcing the firm's position as a trusted financial advisor, contributing to increased client retention and referral generation.
This digital transformation enabled Rakshana Finances to successfully expand into the public sector whilst maintaining the high service standards that had built their reputation in the charity and religious organisation sectors.